Looking to share feedback? Explore our complaints and compliments information below
Feedback, Complaints and Compliments
Complaints and Compliments
Your Care, Our Commitment
Dedicated to delivering high-quality, patient-focused care.
We aim to provide a high standard of service at all times; however, we recognise that sometimes things can go wrong. We welcome all feedback - both positive and negative - as it helps us improve our services and the care we provide.
Most concerns can be resolved quickly by speaking directly with a member of our team. If you would prefer, you can contact the Practice Manager to discuss your feedback in confidence. If you wish to make a formal complaint, we ask that you do so as soon as possible so we can investigate effectively. Wherever possible, complaints should be made within 12 months of the incident.
We aim to acknowledge complaints within 3 working days and respond as promptly as possible, usually within 20 working days. We use feedback and complaints as part of our continuous improvement process to enhance patient care and experience.
How to make a complaint
You can submit a complaint by:
- Completing our complaints form (see link below)
- Speaking to a member of our team who can arrange a call back from management
Patient Information Leaflet
Take a look at our information
leaflet below.
Complaints Procedure Form
Take a look at our complaints procedure form below.
Practice Contact Number
See below a link to the Kittoch practice phone number.
"Kittoch Medical Practice operates a ‘zero-tolerance’ policy towards aggressive or abusive behaviour. This includes any personal, abusive or threatening comments, bad language, physical contact and aggressive gestures. "
Mrs Louisa Munro
Practice Manager